The methods of delivery we use are standard mail and express mail. Each method has a specific cost and delivery time as detailed in the following list:
Shipping rates
|
|
Spain
|
Outside Spain
|
Weight |
Standard
|
Express
|
Standard
|
Express
|
Up to 2 Kg. |
6,55 €
|
10,55 €
|
Depends on destination |
Up to 5 Kg. |
11,56 €
|
18,55 €
|
Depends on destination |
Estimated time of delivery (*)
|
|
Spain |
EU
|
Rest of Europe
|
Asia, South America, Oceania
|
North America and Central America
|
Standard |
5 days
|
8 days
|
10 days
|
25 days
|
20 days
|
Express |
3 days
|
5 days
|
7 days
|
15 days
|
10 days
|
(*) Delivery times are approximate and may vary depending on the operator |
Here you will be able to find short answers to the questions we most often receive.
My order has been shipped, but I still have not received it. Where is it?
After several years working as an online shop our experience is that most shipments arrive at their destination at the estimated time. However:
• For shipments within Spain
If your order has not arrived and it has been shipped by standard mail, it is not necessary that you contact us until 14 days have passed. Thereafter we will be available to track the shipment and detect the exact point where it may be.
If your order has not arrived and is was sent by Express Mail within Spain, please contact us after 4 working days.
• For shipments outside Spain
For most shipments outside Spain by standard mail expect orders to reach any destination in a maximum of 14-28 days (although in most destinations , it is much faster). However, if your order has not arrived in 28 days, please contact us at comandes@brotonsmercadal.com confirming your address. If the information is correct, we can declare the order as lost and carry out a new delivery.
For most shipments outside Spain by express courier, we expect orders to reach any destination in a maximum of seven days. All packages must be delivered by hand and have a receipt signed. If there is no one to receive the package, the courier will try to contact by other means and wll leave a contact card. If you did not receive the package in a maximum of eight days, write to comandes@brotonsmercadal.com and we will track the shipment to locate it.
Remember that if you want your order delivered by express mail someone must be present at the delivery destination to receive it, otherwise, the courier service will not return for 24 hours. If there is still no one to receive the parcel on the following day, the customer will have to go to the nearest office to pick it up. After four or five days the parcel is returned to the sender. Mailing costs vary depending on the weight of the order, the method of delivery, and the destination.